QUALITY POLICY
Our 2024 Customer Satisfaction Survey Shows Our NPS is World-Class!
What is NPS (Net Promoter Score)?
The Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your business to others. It’s one of the most widely used tools to understand customer satisfaction and long-term growth potential.
How It Works?
Customers are asked a simple question:
“On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?”
Based on their response, they fall into three groups:
Promoters (9–10): Loyal enthusiasts who will keep buying and refer others.
Passives (7–8): Satisfied but not enthusiastic; vulnerable to competitors.
Detractors (0–6): Unhappy customers who may discourage others.
What the Score Means
Above 0 → Good (more promoters than detractors).
50+ → Excellent.
70+ → World-class
Quality Certificates
ISO 9001:2015
TS EN ISO 27001:2022
infoTRON ensures the satisfaction of the customers and the continuity of the steps in the development path with its expert staff and quality service concept by;
- Applying quality management systems, continuously improving the processes and improving efficiency,
- Creating technologies to take place among the world’s leading companies in efficient use of technology,
- Continuously improving the quality of its products and services,
- Continuous reduction of manufacturing defects,
- Providing the most suitable solutions to its customers as soon as possible,
- Evaluating the complaints of the customers,
- Providing quality service with qualified personnel,
- Supporting and developing employees with education,
- Examining closely the technological developments, aiming to bring new and useful technologies to Turkey.
Contact Us
Istanbul 3D Technology Center
Ankara Office
Europe
High Tech Campus 37
5656 AE Eindhoven
The Netherlands