{"id":944,"date":"2018-06-27T08:26:58","date_gmt":"2018-06-27T08:26:58","guid":{"rendered":"https:\/\/infotron.com.tr\/en\/?page_id=944"},"modified":"2025-12-25T07:56:19","modified_gmt":"2025-12-25T07:56:19","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/infotron.com.tr\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div class='clear'><\/div><div id='sub_menu1' class='av-submenu-container main_color   av-sticky-submenu container_wrap sidebar_right'   style='z-index:301'><div class='container av-menu-mobile-disabled '><ul id=\"menu-top_menu\" class=\"av-subnav-menu av-submenu-pos-center\"><li id=\"menu-item-8214\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-1\"><a href=\"https:\/\/infotron.com.tr\/en\/who-are-we\/\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Who Are We?<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-8216\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-2\"><a href=\"https:\/\/infotron.com.tr\/en\/management\/\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Management<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-8217\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-3\"><a href=\"https:\/\/infotron.com.tr\/en\/references\/\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">References<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-8218\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-4\"><a href=\"https:\/\/infotron.com.tr\/en\/quality-policy\/\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Quality Policy<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-8215\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-5\"><a href=\"https:\/\/infotron.com.tr\/en\/company-information\/\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Company Information<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<\/ul><\/div><\/div><div class='sticky_placeholder'><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #000000; background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<div style='padding-bottom:0px; color:#ffffff;font-size:45px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered   av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >QUALITY POLICY<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<div class='avia-image-container avia_animated_image avia_animate_when_almost_visible fade-in av-styling-no-styling     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/08\/seperator.png' alt='' title='' height=\"3\"width=\"196\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='font-size:28px; color:#ffffff; '  itemprop=\"text\" ><p class=\"MsoNormal\" style=\"text-align: center;\"><span data-teams=\"true\"><i>Our 2024 Customer Satisfaction Survey Shows Our NPS<\/i> is World-Class!\u00a0\u00a0<\/span><\/p>\n<\/div><\/section>\n<div style='height:25px' class='hr hr-invisible  av-small-hide av-mini-hide  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class='avia-image-container  av-styling-     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/08\/nps-en.jpg' alt='' title='' height=\"453\"width=\"995\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2' class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #000000; background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<div style='padding-bottom:0px; color:#ffffff;font-size:45px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered   av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >What is NPS (Net Promoter Score)?<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<div class='avia-image-container avia_animated_image avia_animate_when_almost_visible fade-in av-styling-no-styling     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/08\/seperator.png' alt='' title='' height=\"3\"width=\"196\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='font-size:22px; color:#ffffff; '  itemprop=\"text\" ><p style=\"text-align: center;\">The <strong><span style=\"color: #ffffff;\">Net Promoter Score (NPS)<\/span><\/strong> is a customer loyalty metric that measures how likely your customers are to recommend your business to others. It\u2019s one of the most widely used tools to understand customer satisfaction and long-term growth potential.<\/p>\n<\/div><\/section>\n<div style='height:20px' class='hr hr-invisible   '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div style='padding-bottom:0px; color:#ffffff;font-size:45px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered   av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >How It Works?<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<div class='avia-image-container avia_animated_image avia_animate_when_almost_visible fade-in av-styling-no-styling     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/08\/seperator.png' alt='' title='' height=\"3\"width=\"196\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='font-size:22px; color:#ffffff; '  itemprop=\"text\" ><p style=\"text-align: center;\">Customers are asked a simple question:<\/p>\n<p style=\"text-align: center;\">\u201cOn a scale of 0 to 10, how likely are you to recommend our company\/product\/service to a friend or colleague?\u201d<\/p>\n<p style=\"text-align: center;\">Based on their response, they fall into three groups:<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">Promoters (9\u201310):<\/span><\/strong> Loyal enthusiasts who will keep buying and refer others.<br \/>\n<strong><span style=\"color: #ffffff;\">Passives (7\u20138)<\/span><\/strong>: Satisfied but not enthusiastic; vulnerable to competitors.<br \/>\n<strong><span style=\"color: #ffffff;\">Detractors (0\u20136):<\/span><\/strong>\u00a0Unhappy customers who may discourage others.<\/p>\n<\/div><\/section>\n<div style='height:20px' class='hr hr-invisible   '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div style='padding-bottom:0px; color:#ffffff;font-size:45px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered   av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >What the Score Means<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<div class='avia-image-container avia_animated_image avia_animate_when_almost_visible fade-in av-styling-no-styling     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/08\/seperator.png' alt='' title='' height=\"3\"width=\"196\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='font-size:22px; color:#ffffff; '  itemprop=\"text\" ><p style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">Above 0<\/span><\/strong> \u2192 Good (more promoters than detractors).<br \/>\n<strong><span style=\"color: #ffffff;\">50+<\/span><\/strong> \u2192 Excellent.<br \/>\n<strong><span style=\"color: #ffffff;\">70+<\/span><\/strong> \u2192 World-class<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3' class='avia-section main_color avia-section-small avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #000000; background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<div style='padding-bottom:10px; color:#ffffff;' class='av-special-heading av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered   '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Quality Certificates<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<div style='height:50px' class='hr hr-invisible   '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_fourth  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><\/div><div class=\"flex_column av_one_fourth  flex_column_div av-zero-column-padding    \" style='border-radius:0px; '><p><div  data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='8105'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow'  data-interval='5'  data-class='  '  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-hidden'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  class='avia-slideshow avia-slideshow-1  av-control-hidden av-default-height-applied avia-slideshow-no scaling av_slideshow    avia-slide-slider '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 141.48351648352%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/03\/infoTRON-ISO9001-2015-EN.jpg' width='728' height='1030' title='infoTRON-ISO9001-2015-EN' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1 style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">ISO 9001:2015<\/span><\/strong><\/h1>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_fourth  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='8760'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow'  data-interval='5'  data-class='  '  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-hidden'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  class='avia-slideshow avia-slideshow-2  av-control-hidden av-default-height-applied avia-slideshow-no scaling av_slideshow    avia-slide-slider '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 141.48351648352%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-2' class='avia-slide-wrap '   ><img src='https:\/\/infotron.com.tr\/en\/wp-content\/uploads\/2025\/12\/infoTRON-TS-EN-ISO-27001-2022-EN-.webp' width='728' height='1030' title='TS EN ISO 27001:2022' alt='TS EN ISO 27001:2022'  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1 style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">TS EN ISO 27001:2022<\/span><\/strong><\/h1>\n<h1 style=\"text-align: center;\"><strong><span style=\"color: #000000;\">\u00a0<\/span><\/strong><\/h1>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_fourth  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4' class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #000000; background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_fifth  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><\/div><div class=\"flex_column av_three_fifth  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='color:#ffffff; '  itemprop=\"text\" ><h4><span style=\"color: #ffffff;\">infoTRON ensures the satisfaction of the customers and the continuity of the steps in the development path with its expert staff and quality service concept by;<\/span><\/h4>\n<ul>\n<li>Applying quality management systems, continuously improving the processes and improving efficiency,<\/li>\n<li>Creating technologies to take place among the world&#8217;s leading companies in efficient use of technology,<\/li>\n<li>Continuously improving the quality of its products and services,<\/li>\n<li>Continuous reduction of manufacturing defects,<\/li>\n<li>Providing the most suitable solutions to its customers as soon as possible,<\/li>\n<li>Evaluating the complaints of the customers,<\/li>\n<li>Providing quality service with qualified personnel,<\/li>\n<li>Supporting and developing employees with education,<\/li>\n<li>Examining closely the technological developments, aiming to bring new and useful technologies to T\u00fcrkiye.<\/li>\n<\/ul>\n<\/div><\/section><\/div><div style='height:50px' class='hr hr-invisible   '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_5' class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #474747; background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><\/div><div class=\"flex_column av_one_third  flex_column_div    \" style='background: #ffffff; border-width:1px; border-color:#a3a3a3; border-style:solid; padding:25px; background-color:#ffffff; border-radius:25px; '><p><div style='padding-bottom:20px; color:#000000;font-size:32px;' class='av-special-heading av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered   av-inherit-size '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Contact Us<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#000000'><\/div><\/div><\/div><br \/>\n<section class=\"avia_codeblock_section  avia_code_block_0\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_codeblock '  itemprop=\"text\" > [avia_codeblock_placeholder uid=\"0\"] <\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-944'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/pages\/944"}],"collection":[{"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/comments?post=944"}],"version-history":[{"count":78,"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/pages\/944\/revisions"}],"predecessor-version":[{"id":8759,"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/pages\/944\/revisions\/8759"}],"wp:attachment":[{"href":"https:\/\/infotron.com.tr\/en\/wp-json\/wp\/v2\/media?parent=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}